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Post by Michaela Italy on Feb 13, 2015 22:38:10 GMT 2
Are you serious? Blaming it on the resellers? The label at one time transferred the data, which said Digipak containing a CD plus DVD (Making of). It's ordinary business behavior of labels. Are there enough people willing to pay more money for one more song and at the same time accepting less quality in packaging (after all digipaks usually are flimsy papersleeves without booklets)? It's a choice you make as a customer. I for one prefer quality and being treated fairly as a customer. Receiving an extra DVD would have been a bonus that would have made me accept lousy packaging. I feel I am being duped right now and I don't like it. I am going to change my order. What I am just saying is that not a reseller was describing the same as the other, so... would you blame it on the label? I don't know... What I know is that I have double-checked the content with attention and didn't believe for an istant that a DVD could be existing... not for a 2 EUR difference in price. Consider also all that noise that the band has made about the SRF DVD... have you ever heard a word here about a DVD coming out with WOK?... that's what I am saying... Of course it's in your right to cancel the order. But I think the price of it is quite a normal one for a just released CD with a bonus track... |
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Post by Eva Tomorrow on Feb 13, 2015 23:07:44 GMT 2
Do you remember when the old forum we opened a thread and had questions and doubts about some topic of the band as this case? There was an official communication on the forum itself which reported about the issue, it was a communication channel between fans and the band. Now there is no communication channel. I have tried asking on facebook clarify issues such as the date of Spain next summer festival and nobody answered me, that's the sad reality of facebook, they do not have to answer, people have also asked about the DVD there, but nothing. The Adm rarely answers.
It has been advertising the DVD I have several emails especially from Bengans, then it is normal that the fans have been looking forward to this, and have also put on sale this product using the band name that was wrong, if the band doesn't have DVD why they do not have stopped? I think that if there was a DVD there had been advertising but they have a responsibility to people who ordered a wrong product with their name. At least a post on facebook, though not answer our questions why no to clarify doubts.
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Post by Michaela Italy on Feb 13, 2015 23:49:43 GMT 2
Unfortunately this was predictable, yes, that some people would have been upset. But I am not completely sure there's any band's or management responsibility here... What should have they said? "Hey sorry, we think that you might believe there is a DVD coming your way but it's not true..." That wouldn't have worked out really well! Why should I justify myself for a thing that I never said? A few days ago, when I wrote my huge doubts here that a DVD wouldn't have happened... I thought also to write the Management to advise of this potential issue. But then at the same time I saw progressively the resellers changing their descriptions, it was something fading out already. And I also thought that due to this fans who ordered their package could decide whether to confirm the order or not. So it was not worthwhile to make any fuss or noise with the management. Either the management was already taking care of or the resellers realized that they had a wrong description (various ones...). Of course Europe doesn't have many open channels to fans, they probably decided to do just a few things on the web and on the social networks, if they do those things well for me its acceptable. Unfortunately here and there some mistakes happen, but I see a positive turn with the new management. At least, the trend looks positive to me.  |
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Post by steph on Feb 14, 2015 12:22:45 GMT 2
I think it's fairly understandable to be upset about receiving notice that the product you ordered doesn't exist. Sellers don't come up with their own product descriptions.
What I really don't understand is that you defend the band by saying "it's somebody else's fault". We're talking about a band which claims to be in control of everything these days and making their own decisions.
If you take this repeatedly uttered statement into consideration, you have to hold the band accountable for what is happening.
It is quite clear that Europe's business strategy has changed and that they treat fans more like customers these days. The closed down the old forum, because it didn't increase sales, it probably just caused more trouble than it's worth.
They have a facebook page which lacks information? But who cares when you potentially reach more than a million people with whatever you do have to say every once in a while and when most of these are happy to click "like" and post silly stuff like "I love you", "You're the best" - no trouble there. But: Having a million fans on Facebook doesn't directly translate into sales.
On the other hand, there's much more you can sell to a hungry fan, right? Such as meet and greets and beer, of course. Big bands, such as Iron Maiden, AC/DC etc. increased their merch range with beverages, so why shouldn't Europe? And surprise, the new website is all about sales!
It all makes sense seen from a traditional business perspective, but there's a slight difference: as a band you have fans not customers (ironic fact: other companies are trying hard to turn their customers into fans), so why treat your fans like customers? I think it's pretty obvious, the band backed away, many people complain it doesn't feel like family anymore. You don't have the kind of experiences anymore you're telling your friends about, that way exciting new fans by word of mouth and a (brand)story to tell.
Now it's business done the way the "big b(r)ands" do it, but Europe are not like these. They could build something different, however, an indie brand instead of a household name, and they were very good at it at the start.
If this new strategy should turn into more sales and success, I'd be very much surprised. You can't say: We're not doing it for charts success, we want to play the music we love - and then market yourselves like a commodity. That simply doesn't go together.
Btw: The crew, probably without being aware of it, is doing exactly what the band should be doing - bringing themselves and the band near us by the simple means of a quirky and funny FB page giving " an insider's view" and transferring and creating emotion. The band should pay them for that!
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Post by alek on Feb 14, 2015 16:30:27 GMT 2
I think it's fairly understandable to be upset about receiving notice that the product you ordered doesn't exist. Sellers don't come up with their own product descriptions. What I really don't understand is that you defend the band by saying "it's somebody else's fault". We're talking about a band which claims to be in control of everything these days and making their own decisions. If you take this repeatedly uttered statement into consideration, you have to hold the band accountable for what is happening. It is quite clear that Europe's business strategy has changed and that they treat fans more like customers these days. The closed down the old forum, because it didn't increase sales, it probably just caused more trouble than it's worth. They have a facebook page which lacks information? But who cares when you potentially reach more than a million people with whatever you do have to say every once in a while and when most of these are happy to click "like" and post silly stuff like "I love you", "You're the best" - no trouble there. But: Having a million fans on Facebook doesn't directly translate into sales. On the other hand, there's much more you can sell to a hungry fan, right? Such as meet and greets and beer, of course. Big bands, such as Iron Maiden, AC/DC etc. increased their merch range with beverages, so why shouldn't Europe? And surprise, the new website is all about sales! It all makes sense seen from a traditional business perspective, but there's a slight difference: as a band you have fans not customers (ironic fact: other companies are trying hard to turn their customers into fans), so why treat your fans like customers? I think it's pretty obvious, the band backed away, many people complain it doesn't feel like family anymore. You don't have the kind of experiences anymore you're telling your friends about, that way exciting new fans by word of mouth and a (brand)story to tell. Now it's business done the way the "big b(r)ands" do it, but Europe are not like these. They could build something different, however, an indie brand instead of a household name, and they were very good at it at the start. If this new strategy should turn into more sales and success, I'd be very much surprised. You can't say: We're not doing it for charts success, we want to play the music we love - and then market yourselves like a commodity. That simply doesn't go together. Btw: The crew, probably without being aware of it, is doing exactly what the band should be doing - bringing themselves and the band near us by the simple means of a quirky and funny FB page giving " an insider's view" and transferring and creating emotion. The band should pay them for that! Oh my God! Talk about over reacting and over analysing. I got embarrassed when I read this. And the forum has closed GET OVER IT. Geez.. |
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Post by Mark-David on Feb 14, 2015 17:12:36 GMT 2
Uh oh. Where's that can of worms photo?  |
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Post by Mark-David on Feb 14, 2015 17:15:30 GMT 2
Ah here it is...))  |
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Post by Eva Tomorrow on Feb 14, 2015 17:26:58 GMT 2
I think it's fairly understandable to be upset about receiving notice that the product you ordered doesn't exist. Sellers don't come up with their own product descriptions. What I really don't understand is that you defend the band by saying "it's somebody else's fault". We're talking about a band which claims to be in control of everything these days and making their own decisions. If you take this repeatedly uttered statement into consideration, you have to hold the band accountable for what is happening. It is quite clear that Europe's business strategy has changed and that they treat fans more like customers these days. The closed down the old forum, because it didn't increase sales, it probably just caused more trouble than it's worth. They have a facebook page which lacks information? But who cares when you potentially reach more than a million people with whatever you do have to say every once in a while and when most of these are happy to click "like" and post silly stuff like "I love you", "You're the best" - no trouble there. But: Having a million fans on Facebook doesn't directly translate into sales. On the other hand, there's much more you can sell to a hungry fan, right? Such as meet and greets and beer, of course. Big bands, such as Iron Maiden, AC/DC etc. increased their merch range with beverages, so why shouldn't Europe? And surprise, the new website is all about sales! It all makes sense seen from a traditional business perspective, but there's a slight difference: as a band you have fans not customers (ironic fact: other companies are trying hard to turn their customers into fans), so why treat your fans like customers? I think it's pretty obvious, the band backed away, many people complain it doesn't feel like family anymore. You don't have the kind of experiences anymore you're telling your friends about, that way exciting new fans by word of mouth and a (brand)story to tell. Now it's business done the way the "big b(r)ands" do it, but Europe are not like these. They could build something different, however, an indie brand instead of a household name, and they were very good at it at the start. If this new strategy should turn into more sales and success, I'd be very much surprised. You can't say: We're not doing it for charts success, we want to play the music we love - and then market yourselves like a commodity. That simply doesn't go together. Btw: The crew, probably without being aware of it, is doing exactly what the band should be doing - bringing themselves and the band near us by the simple means of a quirky and funny FB page giving " an insider's view" and transferring and creating emotion. The band should pay them for that! Thank you for sharing your point of view, I agree with you. Things could do better. This is a forum, here are analyzed and develop the themes, is what we like and amuses us. I think we are lucky to have it, thanks to Stein. And in my opinion it was unfortunate that the band closed its official forum, it is something that was ugly and inexplicable. These words are not incompatible with love the music of this band. |
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Post by steph on Feb 14, 2015 18:18:52 GMT 2
]Oh my God! Talk about over reacting and over analysing. I got embarrassed when I read this. And the forum has closed GET OVER IT. Geez.. I am sorry if I made you feel embarrassed, Alek. That certainly wasn't my intention. But then again, I have been following the moves of this band for decades and can't help to see things in a larger perspective. And I am a business person working in a very similar field, so maybe that's where the "overanalysing", as you call it, comes from. And it's not just about the old forum, by the way, so there's no need to yell at me. Hopefully they will find as many fish as possible for their can of worms. Time will tell. |
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Post by P3aphoto on Feb 14, 2015 22:50:42 GMT 2
I think it's fairly understandable to be upset about receiving notice that the product you ordered doesn't exist. Sellers don't come up with their own product descriptions. What I really don't understand is that you defend the band by saying "it's somebody else's fault". We're talking about a band which claims to be in control of everything these days and making their own decisions. If you take this repeatedly uttered statement into consideration, you have to hold the band accountable for what is happening. It is quite clear that Europe's business strategy has changed and that they treat fans more like customers these days. The closed down the old forum, because it didn't increase sales, it probably just caused more trouble than it's worth. They have a facebook page which lacks information? But who cares when you potentially reach more than a million people with whatever you do have to say every once in a while and when most of these are happy to click "like" and post silly stuff like "I love you", "You're the best" - no trouble there. But: Having a million fans on Facebook doesn't directly translate into sales. On the other hand, there's much more you can sell to a hungry fan, right? Such as meet and greets and beer, of course. Big bands, such as Iron Maiden, AC/DC etc. increased their merch range with beverages, so why shouldn't Europe? And surprise, the new website is all about sales! It all makes sense seen from a traditional business perspective, but there's a slight difference: as a band you have fans not customers (ironic fact: other companies are trying hard to turn their customers into fans), so why treat your fans like customers? I think it's pretty obvious, the band backed away, many people complain it doesn't feel like family anymore. You don't have the kind of experiences anymore you're telling your friends about, that way exciting new fans by word of mouth and a (brand)story to tell. Now it's business done the way the "big b(r)ands" do it, but Europe are not like these. They could build something different, however, an indie brand instead of a household name, and they were very good at it at the start. If this new strategy should turn into more sales and success, I'd be very much surprised. You can't say: We're not doing it for charts success, we want to play the music we love - and then market yourselves like a commodity. That simply doesn't go together. Btw: The crew, probably without being aware of it, is doing exactly what the band should be doing - bringing themselves and the band near us by the simple means of a quirky and funny FB page giving " an insider's view" and transferring and creating emotion. The band should pay them for that! LoL ... what you expect ... it's new manegment from the USA!!  ^^ |
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